Privacy Policy — TG777 AI Philippines

1. About This Privacy Policy

This Privacy Policy applies to all personal data collected and processed by TG777 AI in connection with the operation of tg777ai.com — the online casino and sports betting platform licensed by the Philippine Amusement and Gaming Corporation (PAGCOR) and serving players in the Philippines.

TG777 AI acts as the Personal Information Controller for all personal data collected through the platform, as defined under Republic Act No. 10173. This means TG777 AI determines the purposes for which your personal data is used and is responsible for ensuring that data is processed lawfully, fairly, and securely.

This policy covers all services offered through tg777ai.com, including account registration, sports betting, casino games, jackpot slots, live dealer games, payment processing, promotions, and customer support. It does not apply to third-party websites or services that may be linked from the platform.

If you have questions about this policy or how your data is handled, you can reach our Data Protection Officer at support@tg777ai.com at any time.

2. Personal Data We Collect

TG777 AI collects different categories of personal data depending on how you interact with the platform. Here is a clear breakdown of what we collect and why each category is necessary:

TG777 AI does not collect sensitive personal information (such as medical records, religious beliefs, or political affiliations) unless specifically required by law or with your explicit consent.

3. How We Collect Your Data

TG777 AI collects personal data through the following channels:

• Direct registration: When you create an account on tg777ai.com, you provide your name, email, mobile number, and date of birth.
• Identity verification: When you submit a government-issued ID, selfie, or proof of address to complete KYC verification as required by PAGCOR and AMLC regulations.
• Payment transactions: When you make a deposit or request a withdrawal via GCash, Maya, bank transfer, or card, transaction data is shared with TG777 AI by the payment provider.
• Platform usage: As you use TG777 AI — browsing games, placing bets, redeeming bonuses — the platform automatically records activity data associated with your account.
• Cookies and device data: Your browser and device automatically share technical information with our servers when you visit tg777ai.com. See Section 7 for details on cookies.
• Customer support interactions: When you contact TG777 AI by live chat or email, the content of your communications is recorded and stored.
• Third-party identity verification providers: When required, TG777 AI uses authorised third-party providers to verify identity documents. These providers operate under data processing agreements with TG777 AI.

4. Why We Use Your Personal Data

TG777 AI uses your personal data for specific, legitimate purposes. We do not use your data for purposes incompatible with those stated here. The primary purposes for which TG777 AI processes personal data are:

• Account Management: To create, maintain, and secure your TG777 AI player account.
• Regulatory Compliance: To comply with PAGCOR licensing conditions, AMLC anti-money laundering obligations, and other applicable Philippine laws, including Know Your Customer (KYC) verification requirements.
• Payment Processing: To process deposits and withdrawals in Philippine Pesos via GCash, Maya, bank transfer, and card.
• Game Delivery and Personalisation: To deliver casino games, sports betting markets, and jackpot slots, and to use AI-powered recommendation systems that personalise your experience based on your activity history.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access using real-time monitoring and machine learning systems.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to enforce deposit limits, self-exclusion requests, and other responsible gaming measures.
• Customer Support: To respond to your queries, complaints, and requests through live chat and email.
• Marketing: To send you promotional communications about TG777 AI bonuses and offers, where you have consented to receive them. You can opt out at any time.
• Platform Improvement: To analyse aggregate usage data and improve the performance, reliability, and features of tg777ai.com.

5. Legal Bases for Processing

Under the Philippine Data Privacy Act, TG777 AI must have a lawful basis for each type of personal data processing. The bases TG777 AI relies on are:

• Performance of a contract: Processing necessary to provide you with the services you've signed up for — including account management, betting, game delivery, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLC anti-money laundering laws, tax obligations, and other applicable Philippine law.
• Legitimate interests: Processing for fraud prevention, platform security, and internal analytics, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear and specific consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

TG777 AI does not sell your personal data to third parties for their own marketing or commercial purposes. Your data may be shared in the following circumstances only:

• Payment Providers: GCash, Maya, GrabPay, BDO, BPI, UnionBank, Visa, Mastercard, and other payment processors receive the minimum data necessary to process your transactions. They operate under their own privacy policies and data security standards.
• Game Providers: Licensed casino game and slot game providers may receive your player ID and session data to deliver their games through the TG777 AI platform. These providers are bound by data processing agreements.
• Identity Verification Providers: Authorised KYC and AML screening services receive identity document data where verification is required. All such providers operate under written data processing agreements with TG777 AI.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may require disclosure of player data in the exercise of their regulatory functions. TG777 AI cooperates fully with such requests.
• Law Enforcement: TG777 AI will disclose personal data to law enforcement agencies in the Philippines where required by a valid legal order or where disclosure is necessary to prevent or report a crime.
• Service Providers: Third-party technology and infrastructure providers (such as cloud hosting, analytics, and customer support platforms) may process data on TG777 AI's behalf under strict data processing agreements. They may not use your data for their own purposes.

7. Cookies and Tracking Technologies

TG777 AI uses cookies and similar tracking technologies on tg777ai.com to make the platform function properly, improve performance, and understand how players use the site. Here is a summary of the types of cookies used:

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the TG777 AI platform. TG777 AI does not use third-party advertising cookies or tracking pixels for cross-site advertising purposes.

8. How Long We Keep Your Data

TG777 AI retains personal data only for as long as necessary for the purposes for which it was collected, or as required by law. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by PAGCOR licensing conditions and AMLC anti-money laundering regulations.
• Transaction records: Retained for 5 years after each transaction, in line with AMLC record-keeping requirements under Republic Act No. 9160.
• Betting and game activity logs: Retained for 3 years after the relevant activity, for dispute resolution and audit purposes.
• Customer support communications: Retained for 2 years after the resolution of each support interaction.
• Marketing consent records: Retained until consent is withdrawn and for 1 year thereafter as a record of compliance.
• Cookie and analytics data: Anonymised aggregated data may be retained indefinitely. Individual session data is deleted within 90 days.

When retention periods expire, TG777 AI securely deletes or anonymises personal data so it can no longer be linked to any individual player.

9. How We Protect Your Data

TG777 AI takes data security seriously and implements multiple layers of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse:

• Encryption: All data transmitted between your device and TG777 AI's servers is encrypted using TLS 1.2 or higher. Sensitive data at rest (including payment information) is encrypted using industry-standard AES-256 encryption.
• Access Controls: Access to personal data within TG777 AI is restricted to authorised staff who require it for their job functions. All access is logged and audited.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their accounts. TG777 AI uses 2FA internally for all staff with access to player data.
• AI-Powered Fraud Detection: TG777 AI's machine learning security system monitors accounts and transactions in real time for anomalous patterns that may indicate a data breach or account compromise.
• Third-Party Security Audits: TG777 AI undergoes regular independent security assessments to identify and address vulnerabilities.
• Incident Response: In the event of a personal data breach, TG777 AI will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.

10. Your Rights Under the Data Privacy Act

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by TG777 AI. To exercise any of these rights, contact us at support@tg777ai.com with your full name and account details.

11. Children's Privacy

TG777 AI's services are strictly intended for adults aged 21 and above. TG777 AI does not knowingly collect personal data from anyone under 21 years of age. This is a non-negotiable requirement under PAGCOR regulations.

If TG777 AI discovers or is notified that an account belongs to a person under 21, the account will be suspended immediately, all funds associated with the account will be handled in accordance with PAGCOR's requirements, and the account holder's personal data will be deleted as soon as legally permissible.

If you are a parent or guardian and believe your child has registered on TG777 AI, please contact us immediately at support@tg777ai.com. We will investigate and take appropriate action promptly.

12. Marketing Communications

TG777 AI may send you promotional communications about bonuses, new games, seasonal promotions, and platform updates. We will only send marketing messages where you have given clear consent to receive them — typically by ticking the marketing opt-in box during registration or through your account notification settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from TG777 AI.
• Adjusting your notification preferences in your TG777 AI account settings.
• Contacting TG777 AI support at support@tg777ai.com and requesting removal from marketing lists.

Opting out of marketing does not affect service-related communications — TG777 AI will still send you essential account, security, and regulatory notifications as required.

TG777 AI does not send marketing communications via third-party platforms without your consent, and we do not share your contact details with third-party marketers.

13. Cross-Border Data Transfers

TG777 AI primarily processes personal data within the Philippines. In some cases — particularly where third-party game providers or technology infrastructure partners are involved — personal data may be processed in other countries.

Where data is transferred outside the Philippines, TG777 AI ensures that appropriate safeguards are in place, including:

• Data processing agreements that bind the recipient to data protection standards equivalent to those required under Philippine law.
• Transfer only to countries or organisations where adequate data protection standards have been recognised.
• Limiting the data transferred to the minimum necessary for the specific processing purpose.

TG777 AI does not transfer personal data to countries or organisations that cannot provide adequate safeguards for its protection.

14. Changes to This Privacy Policy

TG777 AI may update this Privacy Policy from time to time to reflect changes in our services, data practices, or applicable Philippine law — including updates to NPC regulations. When we make material changes, we will notify registered players by email or through an in-platform notification at least 7 days before the updated policy takes effect.

The "Last updated" date at the top of this page reflects the most recent revision. Continued use of TG777 AI after the effective date of changes constitutes your acceptance of the updated policy. If you disagree with any changes, you may contact us to close your account before the changes take effect.

The current version of this Privacy Policy is always available at tg777ai.com/privacy-policy and supersedes all previous versions.

15. Contact and Complaints

If you have any questions about this Privacy Policy, how TG777 AI handles your personal data, or if you wish to exercise any of your rights as a data subject, please contact our Data Protection Officer:

• Email: support@tg777ai.com
• Live Chat: Available 24/7 on the TG777 AI platform — connect with a Filipino-speaking agent in under 2 minutes
• Response Time: TG777 AI aims to respond to all privacy-related enquiries within 10 business days

If you are not satisfied with TG777 AI's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines (NPC) through its official channels.